Frequently Asked Questions?

How do I choose the correct class for my child?


When you book your trial lesson, you will be asked which classes you are interested in and details of any previous experience.  The staff will advise you which class is most appropriate based on age and ability.


Will parents be allowed in the waiting areas & studio?


No, for most lessons parents leave their children in the studio, there are viewing screens in the waiting area so you can view the class.  This is a great way for the children not to get distracted by parents and siblings.  In some of our Pre-School Mini classes mums and dads will go into the session and take part or until the student is settled. 


What do I wear to my first class?


To start off with it is fine to wear something comfortable and sensible, suitable for exercise.  For example, t-shirt, shorts, leggings, tracksuit bottoms.  Footwear can be trainers, or sensible fitting shoes.  Please no skirts, dresses, jeans, sandals, crocs.  Hair must be tied back neatly without hair falling in the face.  No jewellery, bracelets, necklaces etc.  Small stud earrings may be worn.  Once you have started your classes you can order all your uniform and shoes from our in studio or online store.


I have tried to register an account and it says 'No Enrollable Classes'?


  • Once you are on the registration page, fill in your details as the customer and the student.
  • Your registration will say pending, it will have to be approved at our end.  The system will not allow you to enrol in any classes until it has been authorised by us in the office.  It will say no enrollable classes.  Come along to you class anyway.    
  • There is also a helpful Youtube video to explain how Class Manager works. 


How does payment work, I can't see where to pay?


After your free trial class, payments are billed each calendar month by email.  If you join part way through a month you will not be charged for the full month. Please note you cannot pay for the classes weekly.  Monthly memberships are worked out on a pro-rata basis, not necessarily how many classes are in that calendar month.  You can pay by cash, debit/credit card, Bank Transfer, all details are on the bottom of the invoice.  For full terms and conditions about fees please go to the Fees & Payments page.  


What happens if I miss a class?


If you miss one of your classes for any reason, the session does not get carried over or refunded.  When you pay for your monthly subscription you are paying for the studio time and the teachers.

If we cancel a class, and cannot offer an online lesson then we will refund or carry forward any fees. 


What do I do if I need to speak to someone or have a question?


We always have time to answer any questions or deal with any queries or issues and welcome your thoughts on any matters.  As teachers are busy going from class to class, please ask any of our front of house staff, if they are unable to help they can take a message for the right person.  All matters will be dealt with in complete confidence.  


Do the classes run throughout the school holidays?


Our Academy classes will now be running all throughout the year.  We have set holiday closures at Christmas, Easter and Summer breaks. 

During some of the school holidays our regular classes will still run and during the daytimes we may offer workshops and special events.   


Facilities & Cafe Arrangements


We will be serving drinks, and we will have snacks, crisps, cakes etc.  There is also free wifi available in the cafe and waiting areas.   


Face Coverings


Face coverings are not currently required if any rules or guidance changes regarding the Covid 19 we will keep you informed at all times.


How will we respond to any infection?


Our risk assessments include an emergency action plan for any cluster/outbreak of COVID-19 in the dance community.  We must emphasise that no student or member of staff should attend the studio if they:

• Feel unwell, have any of the four identified COVID-19 symptoms (a new continuous cough, a high temperature or loss of taste or smell) or they have tested positive to COVID-19.

• Live in a household with someone who has symptoms of COVID-19 or has tested positive to COVID-19.

If a student is in contact with a positive student we will contact you by email or text to advise you of the current appropriate action.


What if there are future restrictions? 


Although we have had minimal disruption to the past academic year we have already commenced our contingency planning in the event of a further local lockdown if restrictions are put in place during the Winter months.  Please ensure you are registered on our Class Manager system as this will be how the invitations will be sent out to access virtual lessons through Zoom.  We have already have additional plans to adapt our lessons plans and choreography to adjust to us learning in smaller surroundings at home. 

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