Frequently Asked Questions?


How do I choose the correct class for my child?


When you book your trial lesson, you will be asked which classes you are interested in and details of any previous experience, or interest in music styles.  The staff will advise you which class is most appropriate based on age and ability.


Do parents stay and watch classes?


No, for most lessons parents leave their children in the studio, there are viewing screens in the waiting area so you can view the class.  This is a great way for the children not to get distracted by parents and siblings.  In some of our our Pre-School Mini classes mums and dads go into the session and take part. 


What do I wear to my first class?


To start off with it is fine to wear something comfortable and sensible, suitable for exercise.  For example, t-shirt, shorts, leggings, tracksuit bottoms.  Footwear can be bare feet, trainers, or sensible fitting shoes.  Please no skirts, dresses, jeans, sandals, crocs.  Hair must be tied back neatly without hair falling in the face.  No jewellery, bracelets, necklaces etc.  Small stud earrings may be worn.  Once you have started your classes you can order all your dancewear and shoes from our in studio or online store.   


How does payment work?


After your free trial class, payments are billed each calendar month.  If you join part way through a month you will not be charged for the full month. Please note you cannot pay for the classes weekly.  You can pay by cash, debit/credit card, Bank Transfer, Direct Debit.  For full terms and conditions about fees please go to the Class Payments page.


What happens if I miss a class?


If you miss one of your classes for any reason, the session does not get carried over or refunded.  When you pay for your monthly subscription you are paying for the studio time and the teachers.

If we cancel a class, we will refund or carry forward any fees. 


What do I do if I need to speak to someone or have a question?


We always have time to answer any questions or deal with any queries or issues and welcome your thoughts on any matters.  As teachers are busy going from class to class, please ask any of our front of house staff, if they are unable to help they can take a message for the right person.  All matters will be dealt with in complete confidence.  


Do the classes run throughout the school holidays?


Our Academy classes will now be running all throughout the year.  We have set holiday closures at Christmas, Easter and Summer breaks.  Please see our Term dates page for dates.


During some of the school holidays our regular classes will still run and during the daytimes we may offer workshops and special events.  See our Holiday Workshops page for more details.  

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