Frequently Asked Questions?


How do I choose the correct class for my child?


When you book your trial lesson, you will be asked which classes you are interested in and details of any previous experience, or interest in music styles.  The staff will advise you which class is most appropriate based on age and ability.


Do parents stay and watch classes?


No, for most lessons parents leave their children in the studio, there are viewing screens in the waiting area so you can view the class.  This is a great way for the children not to get distracted by parents and siblings.  In some of our our Pre-School Mini classes mums and dads go into the session and take part. 


What do I wear to my first class?


To start off with it is fine to wear something comfortable and sensible, suitable for exercise.  For example, t-shirt, shorts, leggings, tracksuit bottoms.  Footwear can be bare feet, trainers, or sensible fitting shoes.  Please no skirts, dresses, jeans, sandals, crocs.  Hair must be tied back neatly without hair falling in the face.  No jewellery, bracelets, necklaces etc.  Small stud earrings may be worn.    


How does payment work?


After your free trial class, payments are made every half term in advance.  The course will depend on the number of weeks, for example 6 or 7 weeks.  Please note you cannot pay for the classes weekly.  You can pay by cash, debit/credit card, Bank Transfer, Direct Debit.  For full terms and conditions about fees please go to the class payments page.


What happens if I miss a class?


If you miss one of your classes for any reason, the session does not get carried over or refunded.  When you pay for your class fees you are paying for the studio time and the teacher for those specific dates. 

If we cancel a class, we will refund or carry forward the session fee.   A child will be able to do 2 make-up classes within any term. This depends on available space in a similar class. A child cannot do a make-up class in a full class.


What do I do if I need to speak to someone or have a question?


We always have time to answer any questions or deal with any queries or issues and welcome your thoughts on any matters.  As teachers are busy going from class to class, please ask any of our front of house staff, if they are unable to help they can take a message for the right person.  All matters will be dealt with in complete confidence.  


Do the classes run throughout the school holidays?


Our Academy classes run during term-time.  In the school holidays we hold workshop days and other fun events for our students and have a well earned rest at the same time.  Please see our Term dates page for dates and our Holiday Workshops for classes.  

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