Frequently Asked Questions?

How do I choose the correct class for my child?


When you book your trial lesson, you will be asked which classes you are interested in and details of any previous experience.  The staff will advise you which class is most appropriate based on age and ability.


Will parents be allowed in the waiting areas & studio?


No, for most lessons parents leave their children in the studio, there are viewing screens in the waiting area so you can view the class.  This is a great way for the children not to get distracted by parents and siblings.  In some of our Pre-School Mini classes mums and dads will go into the session and take part.  

Please note that only 1 adult may accompany students to the studio, to try to keep numbers to a minimum.  Social distancing and hand sanitising will be in place in our cafe bar area.  We only have very limited seating available.  Where possible we would encourage to drop off and collect older students.  We have spoken to many parents and are aware that many children can be anxious about starting back to activities.  Please try to encourage them to be independent as best they can, but rest assured we have their well-being as our top priority.  


What do I wear to my first class?


To start off with it is fine to wear something comfortable and sensible, suitable for exercise.  For example, t-shirt, shorts, leggings, tracksuit bottoms.  Footwear can be trainers, or sensible fitting shoes.  Please no skirts, dresses, jeans, sandals, crocs.  Hair must be tied back neatly without hair falling in the face.  No jewellery, bracelets, necklaces etc.  Small stud earrings may be worn.  Once you have started your classes you can order all your uniform and shoes from our in studio or online store.


How does payment work?


After your free trial class, payments are billed each calendar month.  If you join part way through a month you will not be charged for the full month. Please note you cannot pay for the classes weekly.  Monthly memberships are worked out on a pro-rata basis, not necessarily how many classes are in that calendar month.  You can pay by cash, debit/credit card, Bank Transfer, Direct Debit.  For full terms and conditions about fees please go to the Fees & Payments page.  


What happens if I miss a class?


If you miss one of your classes for any reason, the session does not get carried over or refunded.  When you pay for your monthly subscription you are paying for the studio time and the teachers.

If we cancel a class, and cannot offer an online lesson then we will refund or carry forward any fees. 


What do I do if I need to speak to someone or have a question?


We always have time to answer any questions or deal with any queries or issues and welcome your thoughts on any matters.  As teachers are busy going from class to class, please ask any of our front of house staff, if they are unable to help they can take a message for the right person.  All matters will be dealt with in complete confidence.  


Do the classes run throughout the school holidays?


Our Academy classes will now be running all throughout the year.  We have set holiday closures at Christmas, Easter and Summer breaks. 

During some of the school holidays our regular classes will still run and during the daytimes we may offer workshops and special events.   


Facilities & Cafe Arrangements


We will be serving drinks, and we will have snacks, crisps, cakes etc but the kitchen menu has been scaled down to accommodate our new surroundings.  We apologise for any inconvenience whilst we work through these strange times.     


Face Coverings


Adults and children over 11 years of age must wear face coverings in the cafe bar areas where physical distancing is unlikely to be maintained.  We will continue to follow the advice and guidance, and will adapt as it changes.  We have been advised not to wear face coverings in class to dance, as this could cause more harm.     


How will we respond to any infection?


Our risk assessments include an emergency action plan for any cluster/outbreak of COVID-19 in the dance community.  We must emphasise that no student or member of staff should attend the studio if they:

• Feel unwell, have any of the four identified COVID-19 symptoms (a new continuous cough, a high temperature or loss of taste or smell) or they have tested positive to COVID-19.

• Live in a household with someone who has symptoms of COVID-19 or has tested positive to COVID-19.

If a student is in contact with a positive student we will contact you by email or text to advise to arrange a test.  


What if there are future restrictions? 


Although the intention is for all students to return to the studio in the summer term, we have already commenced our contingency planning in the event of a further local lockdown.  Please ensure you are registered on our Class Manager system as this will be how the invitations will be sent out to access virtual lessons through Zoom.  We have already adapted our lessons plans and choreography to adjust to us learning in smaller surroundings at home. 

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