Frequently Asked Questions


How do I choose the correct class for my child?


When you book your trial lesson, you will be asked for details of any previous experience and which classes you are interested in.  The staff will advise you which class is most appropriate, based on age and ability.


Will parents be allowed in the waiting areas & studio?


For most lessons, parents leave their children in the studio for the class, and there are viewing screens in the cafe waiting area.  This is a great way for the children not to get distracted by parents and siblings, but still allows you to enjoy watching your child taking part.  In some of our Pre-School classes parents and carers will take an active part in the session.  With our Mini students, parents/carers may go into the first few sessions until the student is settled. 


What do I wear to my first class?


To start off with it is fine to wear something comfortable and sensible, suitable for exercise.  For example, t-shirt, shorts, leggings, tracksuit bottoms.  Footwear can be trainers, or sensible fitting shoes.  Please no skirts, dresses, jeans, sandals, crocs.  Hair must be tied back neatly, without hair falling in the face.  No jewellery, bracelets, necklaces etc.  Small stud earrings may be worn.  Once you have started your classes you can order all your uniform and shoes from our in-studio or online store.


I have tried to register an account and it says 'No Enrollable Classes'.


  • Once you are on the registration page, fill in your details as the customer and the student.
  • Your registration will say pending, as it will have to be approved by the admin team.  The system will not allow you to enrol in any classes until it has been authorised by us in the office.  It will say 'no enrollable classes', but please come along to you class anyway.    
  • There is also a helpful Youtube video to explain how Class Manager works. 


How does payment work, I can't see where to pay?


After your free trial class, payments are billed each calendar month by email.  If you join part way through a month you will not be charged for the full month. Please note, you cannot pay for the classes weekly.  Monthly memberships are worked out on a pro-rata basis, not necessarily by how many classes are in that calendar month.  You can pay by cash, debit/credit card, or Bank Transfer.  All payment details are on the bottom of the invoice.  For full terms and conditions about fees please go to the Fees & Payments page.  


What happens if I miss a class?


If you miss one of your classes for any reason, the session does not get carried over or refunded.  When you pay for your monthly subscription, you are paying for the studio time and the teachers.

If we cancel a class, and cannot offer an online lesson then we will refund or carry forward any fees. 


What do I do if I need to speak to someone or have a question?


Once you have enrolled you will receive your Member Handbook, this contains lots of useful information which should answer the majority of your queries.  Of course we are always here to answer any additional questions you may have and we welcome your thoughts and feedback.  As teachers are busy going from class to class, and may not be available to speak to you right away, please ask any of our front of house staff for help.  If they are unable to assist, they can take a message and the right person will get back to you as soon as possible.  All matters will be dealt with in complete confidence.  


Do the classes run throughout the school holidays?


Our Academy classes will now be running all throughout the year.  We have set holiday closures at Christmas, Easter and Summer breaks. 

During some of the school holidays, our regular classes will still run and during the daytimes we may offer workshops and special events depending on availability.   


Facilities & Cafe Arrangements


We will be serving hot and cold drinks, and will have snacks, crisps, and cakes available to purchase.  There is also free wifi available in the cafe and waiting areas.   

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